Store Support

The Home Depot; Overland Park (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Overland Park, KS, is seeking an Store Support Associate to help ensure an efficient store operation and a positive customer experience. This role may involve assisting customers in the lot or providing administrative services, with a focus on accurate order fulfillment and service quality.

You will work with associates, vendors, and productively with supervision to handle cash management and program compliance while supporting key operational tasks.

Qualifications

• Proven time management skills and attention to detail.
• High level of integrity and reliability.
• Ability to work cooperatively with team members and supervisors.

Responsibilities

• Assist customers in the lot or store departments and provide basic information on product order status.
• Help with non-sales tasks including order fulfillment, cash handling, and administrative duties.
• Collaborate with associates, vendors, and carriers to support store operations and customer satisfaction.

Skills

Customer service

Time management

Attention to detail

Job description

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.