Store Support

The Home Depot; Conshohocken (Montgomery County); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

The Home Depot in the United States is seeking Store Support associates to help ensure a seamless customer order fulfillment experience.

You may assist customers in the lot, handle inquiries on product status, support cash handling and administrative duties, and work with vendors and other associates.

This role requires reliability, teamwork, and strong time management to meet store objectives and deliver excellent service.

Responsibilities

• Assist customers in order fulfillment and product status inquiries.
• Provide administrative support and coordinate with vendors and associates.

Job description

Job Description

85289BR

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.