Store Support

The Home Depot; West Springfield (MA); On-site; USD 20,664 - 26,174; Full time

Job summary

The Home Depot in West Springfield, MA is seeking associates for a variety of store support roles. From assisting customers and guiding them to departments, to processing orders and supporting inventory tasks, these positions help keep the store running smoothly.

Candidates should enjoy teamwork, stay detail oriented, and handle busy periods with a positive attitude. Roles include Office Associate, Order Fulfillment, Lot Associate and Customer Service Representative.

Qualifications

• Must be able to work in a fast-paced retail environment.
• Strong customer service and communication skills.

Responsibilities

• Assist customers with orders and product information.
• Support inventory and store clerical tasks.

Job description

83583BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.