Store Support

The Home Depot; Campbell (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

The Home Depot in Campbell, California is seeking Associates in Store Support positions. These roles are crucial for ensuring outstanding customer experiences and may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Responsibilities include assisting customers, managing cash, and supporting operational objectives while working cooperatively with others. Applicants should have strong customer service skills and a detail-oriented approach.

Qualifications

• Must work cooperatively with other associates and vendors.
• Detail-oriented individuals with proven time management skills.
• High level of integrity and operational focus.

Responsibilities

• Responsible for customer order fulfillment experiences.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and manage cash.

Skills

Customer service skills

Detail-oriented

Time management

Teamwork

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.