Store Support

The Home Depot; Dacula (GA); On-site; USD 26,000 - 35,000; Full time

Job summary

The Home Depot in Dacula, Georgia, is seeking Associates for Store Support positions that handle a variety of non-sales functions. Responsibilities include ensuring customer satisfaction through effective order fulfillment, assisting customers on the lot, and providing necessary administrative services.

Candidates must exhibit strong time management skills, work well with others, and maintain a high level of integrity. Potential positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Detail-oriented and strong time management skills are essential.
• Must work cooperatively with other Associates and vendors.
• Demonstrates integrity and focuses on business objectives.

Responsibilities

• Respond to operational concerns of all associates.
• Assist customers in the lot or provide administrative services.
• Ensure customer order fulfillment and satisfaction.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.