Store Support

Home Depot; Covington (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Home Depot in Covington, KY is seeking an Associate for Store Support roles. The position focuses on non-sales functions and ensuring order fulfillment, handling customer questions about order status, and supporting store operations.

Ideal candidates will be detail-oriented, reliable, and able to work with minimal supervision while coordinating with associates, vendors, and carriers to maintain efficient store performance.

Qualifications

• Assists with non-sales functions and order fulfillment.
• Interacts with customers and vendors as needed.
• Works with associates and vendors with supervision.

Responsibilities

• Assist in order fulfillment and store operations to ensure customer satisfaction.
• Provide administrative support and respond to customer inquiries as needed.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.