Store Support

The Home Depot; City of Poughkeepsie (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Poughkeepsie is seeking Associates in Store Support positions. These roles involve a variety of non-sales functions including customer order fulfillment, assisting customers, and providing administrative services. Candidates should be detail-oriented, possess strong time management skills, and demonstrate a high level of integrity. This position is crucial in ensuring customer satisfaction and supporting key operational responsibilities.

Qualifications

• Ability to work cooperatively with other Associates and vendors.
• Must demonstrate a high level of integrity.
• Respond to operational concerns effectively.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer product order status questions.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.