Store Support

The Home Depot; Omaha (NE); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

A leading home improvement retailer in Omaha is seeking associates for Store Support positions. These roles involve ensuring excellent customer order fulfillment and assisting customers with various non-sales functions including administrative support. Candidates should be detail-oriented, possess strong time management skills, and work effectively with minimal supervision. Clear communication and integrity are essential to maintain high levels of customer satisfaction and to support key operational responsibilities within the store.

Qualifications

• Demonstrated ability to respond to operational concerns of associates.
• Must be detail-oriented with proven time management skills.
• Strong integrity and customer-focused approach.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer questions.
• Direct customers to store departments or merchandise and answer questions.
• Interact with customers and vendors while maintaining store objectives.

Skills

Detail-oriented

Time management

Customer service

Ability to work with little supervision

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.