Store Supervisor - Night Shift & Customer Service Lead

Safeway; Oregon; On-site; USD 42,000 - 64,000; Full time

Job summary

Safeway seeks a Person In Charge (PIC) to serve as the primary customer-service contact and to supervise store operations in the manager's absence, including night shifts. The PIC also performs cashier-checker duties and may work across multiple departments to ensure efficient, profitable store operation.

The role requires strong customer service skills, ability to follow policies, and the capacity to manage emergencies and supervise staff when needed.

Qualifications

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Responsibilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Assists in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Responsible for performing basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.

Skills

Customer service

Independent work

Communication

Follow instructions

Store operations knowledge

Tools

Cash register

Credit card scanner

Computer

Job description

Safeway seeks a Person In Charge (PIC) to serve as the primary customer-service contact and to supervise store operations in the manager's absence, including night shifts. The PIC also performs cashier-checker duties and may work across multiple departments to ensure efficient, profitable store operation.

The role requires strong customer service skills, ability to follow policies, and the capacity to manage emergencies and supervise staff when needed.