Store Supervisor: Lead Shifts, Service & MOD

Mother's Market & Kitchen; Santa Ana (CA); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

In-store discounts

Résumé du poste

Mother’s Market & Kitchen is seeking a Store Supervisor to lead the front-end team during shifts, act as Manager on Duty when leaders are away, and ensure smooth daily operations with outstanding customer service. You’ll supervise staffing, merchandising, and safety, maintaining a high-energy store environment and training future leaders.

The role emphasizes strong leadership, data-driven staffing, and hands-on involvement in cashier duties, campaigns, and end-of-day tasks.

Qualifications

• High School Diploma or GED is required.
• Manager-On-Duty training completed.
• Proven as Lead Cashier or Department Supervisor or equivalent.
• Calm and confident decision-maker in customer/staff interactions.
• Strong leadership, organization, and time-management abilities.
• Excellent verbal and written communication skills.
• Proficient with Word, Excel, Outlook and POS systems.
• Strong math skills and ability to use data to drive staffing and sales.

Responsabilités

• Lead Your Team & Shift: Supervise all employees and store operations for your shift, maintaining safety and a high-energy environment.
• Model Cashier Duties: Lead Cashier tasks when needed.
• Serve as MOD: Take command in leaders’ absence, overseeing staffing, tasks, and shift priorities.
• Walk the Store: Ensure departments are fully stocked, clean, fresh, and delivering excellent service.
• Drive Standards: Execute daily deliverables (checklist, merchandising, cleanliness).
• Host Huddles: Run shift meetings to set priorities and boost morale.
• Staff Management: Monitor breaks, dress code, schedules, and presence.
• Execute Campaigns: Support marketing and promotional initiatives.
• Close the Store: Handle end-of-day responsibilities when required.
• Resolve Issues: Use calm, professional judgment in customer and staff matters.
• Lead by Example: Set the bar for service, attitude, and team behavior.
• Maintain Grounds: Keep parking lot clean and carts organized.
• Oversee Maintenance: Guide the maintenance team on cleanliness and safety.
• Report & Respond: Document daily needs and elevate equipment issues.
• Coach Future Leaders: Train and mentor Lead Cashiers and cashiers.
• Support the Team: Fill gaps wherever necessary to maintain standards.

Connaissances

Leadership

Organization

Time management

Communication

Math skills

Data-driven staffing

POS systems

Customer service

Formation

High School Diploma or GED

Manager-On-Duty training

Outils

Word

Excel

Outlook

POS systems

Description du poste

Mother’s Market & Kitchen is seeking a Store Supervisor to lead the front-end team during shifts, act as Manager on Duty when leaders are away, and ensure smooth daily operations with outstanding customer service. You’ll supervise staffing, merchandising, and safety, maintaining a high-energy store environment and training future leaders.

The role emphasizes strong leadership, data-driven staffing, and hands-on involvement in cashier duties, campaigns, and end-of-day tasks.