Store Supervisor

Mother's Market & Kitchen; Santa Ana (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

In-store discounts

Job summary

Mother’s Market & Kitchen is seeking a Store Supervisor to lead the front-end team during shifts, act as Manager on Duty when leaders are away, and ensure smooth daily operations with outstanding customer service. You’ll supervise staffing, merchandising, and safety, maintaining a high-energy store environment and training future leaders.

The role emphasizes strong leadership, data-driven staffing, and hands-on involvement in cashier duties, campaigns, and end-of-day tasks.

Qualifications

• High School Diploma or GED is required.
• Manager-On-Duty training completed.
• Proven as Lead Cashier or Department Supervisor or equivalent.
• Calm and confident decision-maker in customer/staff interactions.
• Strong leadership, organization, and time-management abilities.
• Excellent verbal and written communication skills.
• Proficient with Word, Excel, Outlook and POS systems.
• Strong math skills and ability to use data to drive staffing and sales.

Responsibilities

• Lead Your Team & Shift: Supervise all employees and store operations for your shift, maintaining safety and a high-energy environment.
• Model Cashier Duties: Lead Cashier tasks when needed.
• Serve as MOD: Take command in leaders’ absence, overseeing staffing, tasks, and shift priorities.
• Walk the Store: Ensure departments are fully stocked, clean, fresh, and delivering excellent service.
• Drive Standards: Execute daily deliverables (checklist, merchandising, cleanliness).
• Host Huddles: Run shift meetings to set priorities and boost morale.
• Staff Management: Monitor breaks, dress code, schedules, and presence.
• Execute Campaigns: Support marketing and promotional initiatives.
• Close the Store: Handle end-of-day responsibilities when required.
• Resolve Issues: Use calm, professional judgment in customer and staff matters.
• Lead by Example: Set the bar for service, attitude, and team behavior.
• Maintain Grounds: Keep parking lot clean and carts organized.
• Oversee Maintenance: Guide the maintenance team on cleanliness and safety.
• Report & Respond: Document daily needs and elevate equipment issues.
• Coach Future Leaders: Train and mentor Lead Cashiers and cashiers.
• Support the Team: Fill gaps wherever necessary to maintain standards.

Skills

Leadership

Organization

Time management

Communication

Math skills

Data-driven staffing

POS systems

Customer service

Education

High School Diploma or GED

Manager-On-Duty training

Tools

Word

Excel

Outlook

POS systems

Job description

As a Store Supervisor, you’ll lead the store during your shift, especially at the front end delivering outstanding customer service and ensuring smooth day-to-day operations. You’ll serve as Manager on Duty (MOD) whenever the Store Manager or Assistant Manager are off, taking full responsibility for staffing, standards, and customer satisfaction.

Hourly Pay

$18.00 - $24.00 hourly

Benefits

Medical, dental, vision, life insurance, & in-store discounts

What You’ll Do

• Lead Your Team & Shift: Supervise all employees and store operations for your shift maintain safety, security, and a high-energy environment

• Model Cashier Duties: Jump into Lead Cashier tasks when needed

• Serve as MOD: Take command in leaders’ absence, overseeing staffing, tasks, and shift priorities

• Walk the Store: Ensure departments are fully stocked, clean, fresh, and delivering excellent service

• Drive Standards: Execute daily deliverables (checklist, merchandising, cleanliness)

• Host Huddles: Run shift meetings to set priorities, boost morale, and align the team

• Staff Management: Monitor breaks, dress code, schedules, and ensure staff presence where needed

• Execute Campaigns: Support marketing and promotional initiatives

• Close the Store: Handle end-of-day responsibilities when required

• Resolve Issues: Use calm, professional judgment in customer and staff matters

• Lead by Example: Set the bar for service, attitude, and team behavior

• Maintain Grounds: Keep parking lot clean and carts organized

• Oversee Maintenance: Guide the maintenance team on cleanliness and safety

• Report & Respond: Document daily needs and elevate equipment issues

• Coach Future Leaders: Train and mentor Lead Cashiers and cashiers

• Support the Team: Fill gaps wherever necessary to maintain standards

What You Bring

Education & Training

• High School Diploma or GED
• Completion of Mother’s Market’s Manager-On-Duty training

Experience & Skills

• Proven experience as a Lead Cashier, Department Supervisor, or equivalent
• Calm and confident decision‑maker in customer/staff interactions
• Strong leadership, organization, and time-management abilities
• Exceptional verbal and written communication skills
• Comfortable using Word, Excel, Outlook, POS systems
• Excellent math skills and the ability to use data to drive staffing and sales

Physical & Schedule Requirements

• Lift/move grocery and bulk items up to 50 lbs. (up to 100 times/day)
• Handle carts, dollies, and electric pallet jacks
• Stand, walk, bend, and twist frequently
• Flexibility to work various shifts mornings, evenings, weekends as needed

Why Join Us?

You’ll be part of a mission-driven company that values wellness, sustainability, and outstanding customer service. We foster an inclusive workplace where team members are respected and encouraged to grow.

Equal Opportunity Employer

Mother’s Market is proud to be an Equal Opportunity Employer. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.