Store Supervisor - Lead Operations & Customer Experience

HoneyBaked Ham Co; Mayfield Heights (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Fun and casual environment

Flexible hours

Opportunity to grow your career

Job summary

The Honey Baked Ham Company is seeking a Store Supervisor in Mayfield Heights, OH to lead daily store operations and ensure top customer service. You’ll work closely with management to hire, train and coach associates and run opening/closing procedures.

We offer competitive pay, a fun casual environment, flexible hours, and benefits for full-time employees, including health, dental and 401(k). The role requires prior service-industry experience and supervisory capability.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Word, Excel and Outlook.
• 2 years restaurant or service industry experience desirable and supervisory experience recommended.
• Valid driver’s license and reliable transportation.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met.
• Be able to effectively work and train all positions in both the front and back of the house.
• Performs various administrative functions i.e banking and scheduling meeting.
• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening / closing procedures and daily / weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
• Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.

Skills

Supervisory experience

Customer service

Team leadership

Education

High School Diploma or GED

Job description

The Honey Baked Ham Company is seeking a Store Supervisor in Mayfield Heights, OH to lead daily store operations and ensure top customer service. You’ll work closely with management to hire, train and coach associates and run opening/closing procedures.

We offer competitive pay, a fun casual environment, flexible hours, and benefits for full-time employees, including health, dental and 401(k). The role requires prior service-industry experience and supervisory capability.