Store Supervisor — Lead Ops & Guest Experience

The Honey Baked Ham Company, LLC; Orem (UT); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Fun environment

Flexible hours

Career growth

Job summary

The Honey Baked Ham Company LLC is seeking a Store Supervisor to oversee daily store operations, lead a team, and ensure excellent customer service in a full-time, benefits-eligible role. The position involves training staff, managing opening/closing procedures, and driving sales while maintaining quality and sanitation standards.

Eligible for competitive pay and a flexible schedule in a casual work environment.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Word, Excel and Outlook.
• 2 years of restaurant or service industry experience desirable and prior supervisory experience recommended.
• Good understanding of production facility operations.
• Valid driver's license and reliable transportation.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met.
• Be able to effectively work and train all positions in both the front and back of the house.
• Perform various administrative functions i.e banking and scheduling meetings.
• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening / closing procedures and daily / weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
• Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.

Job description

The Honey Baked Ham Company LLC is seeking a Store Supervisor to oversee daily store operations, lead a team, and ensure excellent customer service in a full-time, benefits-eligible role. The position involves training staff, managing opening/closing procedures, and driving sales while maintaining quality and sanitation standards.

Eligible for competitive pay and a flexible schedule in a casual work environment.