Store Operations Leader - Growth & Service Excellence

HoneyBaked Ham Co; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Bonus opportunities

Tuition assistance

Employee discounts

Job summary

The Honey Baked Ham Company is seeking a Store Supervisor in Cincinnati to lead daily store operations, manage associates and ensure top customer service. This full-time role supports staffing, training, and performance coaching while maintaining food preparation, safety and store standards.

You'll oversee opening/closing, scheduling, and reporting, with a focus on delivering exceptional guest experiences in a casual, team-focused environment.

Qualifications

• High school diploma or equivalent.
• 2 years of restaurant or service industry experience desirable.
• Prior supervisory experience recommended.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met.
• Be able to effectively work and train all positions in both the front and back of the house.
• Performs various administrative functions e.g banking and scheduling meetings.
• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening/closing procedures and daily/weekly reports.
• Manage/monitor labor and adjust staffing based on business demands.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
• Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday setup.

Skills

Restaurant experience

Supervisory experience

MS Office

Education

High school diploma

Tools

MS Office

Job description

The Honey Baked Ham Company is seeking a Store Supervisor in Cincinnati to lead daily store operations, manage associates and ensure top customer service. This full-time role supports staffing, training, and performance coaching while maintaining food preparation, safety and store standards.

You'll oversee opening/closing, scheduling, and reporting, with a focus on delivering exceptional guest experiences in a casual, team-focused environment.