Store Supervisor: Drive Sales & Customer Experience

Costello's Ace Hardware; Whiteford (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Costello's Ace Hardware in Whiteford is looking for an Assistant Store Manager to support daily operations and lead customer service excellence. The role involves managing staff, maintaining store standards, and achieving sales targets.

The ideal candidate will have a high school diploma and 2+ years of retail experience, with strong leadership and customer service skills. A flexible schedule is essential as evening, weekend, and holiday shifts may be required.

Qualifications

• Minimum of 2 years of experience in a retail environment.
• Proven track record of achieving sales targets.
• Experience in inventory management in retail.

Responsibilities

• Assist in overseeing all aspects of store operations.
• Ensure store meets sales targets by implementing strategies.
• Provide exceptional customer service and resolve inquiries.
• Support recruitment, training, and development of staff.
• Maintain cleanliness and organization of the store.
• Plan and execute promotional events with the Store Manager.
• Monitor stock levels and coordinate with suppliers.
• Analyze sales data to identify growth opportunities.
• Foster a positive and inclusive work environment.
• Act as point of contact in absence of Store Manager.

Skills

Strong leadership skills

Excellent customer service skills

Proficient in retail management software

Strong organizational abilities

Effective communication skills

Ability to analyze sales data

Education

High school diploma or equivalent

Associate degree in business or related field (preferred)

Tools

Microsoft Office Suite

Retail management software

Job description

Costello's Ace Hardware in Whiteford is looking for an Assistant Store Manager to support daily operations and lead customer service excellence. The role involves managing staff, maintaining store standards, and achieving sales targets.

The ideal candidate will have a high school diploma and 2+ years of retail experience, with strong leadership and customer service skills. A flexible schedule is essential as evening, weekend, and holiday shifts may be required.