Assistant Store Manager: Whiteford, MD

Costello's Ace Hardware; Whiteford (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Costello's Ace Hardware in Whiteford is looking for an Assistant Store Manager to support daily operations and lead customer service excellence. The role involves managing staff, maintaining store standards, and achieving sales targets.

The ideal candidate will have a high school diploma and 2+ years of retail experience, with strong leadership and customer service skills. A flexible schedule is essential as evening, weekend, and holiday shifts may be required.

Qualifications

• Minimum of 2 years of experience in a retail environment.
• Proven track record of achieving sales targets.
• Experience in inventory management in retail.

Responsibilities

• Assist in overseeing all aspects of store operations.
• Ensure store meets sales targets by implementing strategies.
• Provide exceptional customer service and resolve inquiries.
• Support recruitment, training, and development of staff.
• Maintain cleanliness and organization of the store.
• Plan and execute promotional events with the Store Manager.
• Monitor stock levels and coordinate with suppliers.
• Analyze sales data to identify growth opportunities.
• Foster a positive and inclusive work environment.
• Act as point of contact in absence of Store Manager.

Skills

Strong leadership skills

Excellent customer service skills

Proficient in retail management software

Strong organizational abilities

Effective communication skills

Ability to analyze sales data

Education

High school diploma or equivalent

Associate degree in business or related field (preferred)

Tools

Microsoft Office Suite

Retail management software

Job description

Job Purpose

The Assistant Store Manager at Costellos Ace plays a crucial role in supporting the Store Manager in the daily operations of the store. This position is responsible for ensuring excellent customer service, maintaining store standards, and driving sales to meet company goals. The Assistant Store Manager is expected to lead by example, fostering a positive work environment and motivating staff to achieve their best performance.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including inventory management, staff scheduling, and customer service.
• Ensure that the store meets its sales targets by implementing effective sales strategies and monitoring performance metrics.
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly and professionally.
• Support the recruitment, training and development of store staff to ensure a skilled and motivated team.
• Maintain store standards by ensuring cleanliness, organization, and adherence to company policies and procedures.
• Collaborate with the Store Manager to plan and execute promotional events and marketing initiatives.
• Monitor stock levels and coordinate with suppliers to ensure timely replenishment of inventory.
• Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to the Store Manager.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among staff members.
• Act as a point of contact in the absence of the Store Manager, ensuring continuity in store operations.

Qualifications

Required Education: High school diploma or equivalent; an associate degree in business or related field is preferred.

Required Experience

• Minimum of 2 years of experience in a retail environment, preferably in a supervisory or management role.
• Proven track record of achieving sales targets and managing a team effectively.
• Experience in inventory management and operational procedures within a retail setting.

Required Skills and Abilities

• Strong leadership skills with the ability to motivate and develop team members.
• Excellent customer service skills with a focus on enhancing the customer experience.
• Proficient in using retail management software and Microsoft Office Suite.
• Strong organizational and multitasking abilities to manage store operations efficiently.
• Effective communication skills, both verbal and written, to interact with staff and customers.
• Ability to analyze sales data and develop strategies to improve store performance.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.