Store Supervisor — Customer Service & Operations Leader

Ace Hardware; Lansing (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Ace Hardware is seeking a Key Carrier/Supervisor to assist management in operating the store and achieving company goals. This role emphasizes customer service, problem solving, and maintaining a welcoming store atmosphere.

The position supports opening/closing, loss prevention, and daily operations, coordinating with the General Manager on SOPs and maintenance of the sales floor, stock rooms, and outdoor areas.

Qualifications

• Customer service excellence and positive representation of the store.
• Ability to solve problems proactively and meet customer needs.
• Lead by example and supervise store operations.
• Maintain accurate till and cash handling procedures.
• Oversee inventory, pricing, and merchandising standards.

Responsibilities

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Ensure calls and pages are answered promptly and courteously.
• Handle customer complaints with the store's best interests in mind.
• Possess product knowledge and knowledge of store layout.

Skills

Customer service

Supervision

Cash handling

Loss prevention

Inventory management

Tools

POS system

Job description

Ace Hardware is seeking a Key Carrier/Supervisor to assist management in operating the store and achieving company goals. This role emphasizes customer service, problem solving, and maintaining a welcoming store atmosphere.

The position supports opening/closing, loss prevention, and daily operations, coordinating with the General Manager on SOPs and maintenance of the sales floor, stock rooms, and outdoor areas.