Store Supervisor: Customer Experience Leader

Monsoon; Winchester (VA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Staff uniform allowance

Staff discount

Birthday day off

Job summary

Monsoon is seeking a store supervisor to lead a team in delivering exceptional customer experiences and achieving key performance indicators. You will act as a brand ambassador, driving sales and ensuring staff are knowledgeable, motivated, and aligned with our values.

You will support management in maximizing opportunities, applying Visual Merchandising standards, and promoting services such as piercing, while maintaining an inclusive, collaborative store environment across shifts.

Qualifications

• Customer focus and service excellence demonstrated in a supervisory role.
• Proven ability to lead by example and drive a high-performing team.
• Experience delivering customer service excellence through others.

Responsibilities

• Be a true brand ambassador and drive store performance through exceptional customer experiences.
• Achieve KPI targets and generate profit for the store.
• Motivate and empower the team, ensuring knowledge and excellence in roles.
• Maximise commercial opportunities, implement Visual Merchandising to high standards.
• Promote and deliver piercing services with the team.
• Be flexible to support other stores and coworkers as needed.
• Foster an inclusive environment promoting equality and kindness.

Skills

Customer focus

Lead by example

Supervisory experience

Team motivation

Communication

Ownership & decision making

Job description

Monsoon is seeking a store supervisor to lead a team in delivering exceptional customer experiences and achieving key performance indicators. You will act as a brand ambassador, driving sales and ensuring staff are knowledgeable, motivated, and aligned with our values.

You will support management in maximizing opportunities, applying Visual Merchandising standards, and promoting services such as piercing, while maintaining an inclusive, collaborative store environment across shifts.