Store Team Leader – Customer Experience & Profit

Monsoon; Oklahoma; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Staff uniform allowance

Staff discount across brands

Birthday holiday

Job summary

Monsoon Accessorize is seeking a store supervisor to lead the team in delivering an exceptional customer experience while embodying our values. You will drive sales, coach staff, and promote piercing services within the store.

We offer a competitive salary, staff uniform allowance, generous staff discount across all brands, and an additional birthday holiday. Monsoon Accessorize values diversity and inclusion and supports flexible working where possible.

Qualifications

• Experience in a supervisor or key holding role delivering excellence in customer service.
• Demonstrates passion, drive and resilience with a can-do approach.
• Ability to communicate openly and effectively.
• Decision-making with ownership to benefit the business.

Responsibilities

• Be a true brand ambassador and drive overall performance through delivering an exceptional customer experience and embodying the Accessorize values.
• Generate profit by exceeding KPIs.
• Ensure the teams are motivated and knowledgeable to achieve excellence in their roles.
• Support management in maximizing commercial opportunities to drive sales and implement Visual Merchandising and Window Guidelines.
• Promote piercing services to customers with the team.
• Be flexible in your approach, supporting other stores and team members to reach a common goal.
• Foster an inclusive environment, promoting equality and kindness.

Skills

Customer focus

Leadership by example

Supervisory experience

Passion & resilience

Communication skills

Ownership mindset

Job description

Monsoon Accessorize is seeking a store supervisor to lead the team in delivering an exceptional customer experience while embodying our values. You will drive sales, coach staff, and promote piercing services within the store.

We offer a competitive salary, staff uniform allowance, generous staff discount across all brands, and an additional birthday holiday. Monsoon Accessorize values diversity and inclusion and supports flexible working where possible.