Store Supervisor

The Honey Baked Ham Company, LLC; Rocky River (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a family-owned business renowned for its quality products! As a Store Supervisor, you will oversee daily operations, ensuring top-notch customer service and managing a dedicated team. This full-time role offers a fun and casual environment, flexible hours, and numerous growth opportunities within a premier brand. Enjoy competitive pay and a comprehensive benefits package, including health insurance and a 401(k). If you're passionate about delivering exceptional service and leading a team, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Annual Bonus Opportunities

Tuition Assistance Program

Employee Assistance Program

Associate Discounts

Qualifications

• 2 years of restaurant or service industry experience desirable.
• Prior supervisory experience recommended.

Responsibilities

• Manage store operations and ensure excellent customer service.
• Assist in hiring and training of associates.
• Execute store opening and closing procedures.

Skills

Customer Service

Team Management

Basic Computer Skills

Problem Solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join the #HamFam!

After more than 65 years, The Honey Baked Ham Company continues to be a successful, family-owned business, serving customers at our 425+ retail locations across the United States. We're the home of The World's Best Ham and the secret to our success isn't a secret at all--it's our people. We're a high performance team committed to being authentic in everything we do and to living our Values in full view of the communities we serveand we're looking for a Store Supervisor to join our team!This is a full time, benefits eligible role that supports all aspects of store operations and ensures customers receive excellent service and quality. We have a casual environment AND we offer better work/life balance, too. Our stores are open Monday through Saturday from 9:30 AM to 6:30 PM - and we're closed on Sundays. Bring your restaurant, retail or hotel customer service experience to HoneyBaked and grow your career!

WHAT YOU'LL DO:

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.

• Assist in hiring and training of all associates and ensure expectations for each position are met. Assist Manager in the implementation of development plans for staff.

• Be able to effectively work and train all positions in both the front and back of the house.

• Performs various administrative functions i.e banking and scheduling meeting.

• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.

• Execute store opening / closing procedures and daily / weekly reports.

• Manage/monitor labor and adjust the store staffing based on the demands of the business.

• Monitor production and sales efficiencies including wait times, yields and product quality.

• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensures proper use of equipment. Monitors stocking and clean up duties.

• Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.

• Handles complaints with 100% Customer satisfaction according to Company policy.

• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.

• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.

WHAT WE THINK YOU'LL NEED:

High school diploma or equivalent. Basic computer skills including Microsoft Word, Excel and Outlook. 2 years of restaurant or service industry experience desirable and prior supervisory experience recommended. Good understanding of a production facility operations - equivalent to 1-2 years' work experience. Valid driver's license and reliable transportation to assist with catering orders/deliveries.

WHAT WE OFFER

• Competitive pay

• Fun and casual environment

• Flexible hours

• Opportunity to grow your career with a premier brand!

Benefits for full time Store Supervisors include: medical, dental and vision insurance options, life insurance, long term and short-term disability coverage options, paid time off, a 401(k), annual bonus opportunities, a tuition assistance program, access to our Employee Assistance Program and associate discounts on our fantastic products!

GET TO KNOW US!

Find out more about HoneyBaked (along with some fantastic recipes!) on our YouTube channelhere

OTHER THINGS TO KNOW:

Physical dexterity and mobility to perform demands of the job which may include working with a hot torch. Requires bending, stooping, standing for long periods, twisting and lifting products and supplies, some of which may be up to 65 lbs.

We're proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law.

The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.