Store Shift Leader: Customer Experience & Ops

CVS Health; Granite City (IL); On-site; USD 22,000 - 33,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor to lead store staff in the absence of management, ensuring smooth operations and excellent customer service at CVS/pharmacy locations. You will supervise crews, handle open/close procedures, and maintain product displays.

The role emphasizes strong communication, problem-solving, and flexibility to cover various shifts, with a typical 32-hour weekly expectation and full-time status.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead store staff in the absence of management and ensure store operations run smoothly.
• Assist customers with questions, problems and complaints; promote CVS customer service culture.
• Price merchandise, stock shelves, and manage displays and inventories.
• Reset departments following planograms and ensure weekly/promotional materials are implemented.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to lead store staff in the absence of management, ensuring smooth operations and excellent customer service at CVS/pharmacy locations. You will supervise crews, handle open/close procedures, and maintain product displays.

The role emphasizes strong communication, problem-solving, and flexibility to cover various shifts, with a typical 32-hour weekly expectation and full-time status.