Store Shift Lead — Retail Operations & Customer Service

Gopuff Becomes First Instant Commerce Company; Peoria (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discount

Paid vacation & sick time

EAP

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Peoria, AZ.

This role is responsible for opening and closing the store and assisting in the absence of management, helping during peak hours and guiding new employees to deliver excellent customer service and drive sales. You will manage cash, operate scanners, protect security, assist with inventory, and maintain store cleanliness while training staff and ensuring accurate pricing and receipts.

Qualifications

• 1+ years leadership experience in retail or equivalent.
• Able to work flexible schedules including nights, weekends, and holidays.
• Basic math and cash handling proficiency.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Greet customers and establish rapport while informing them of products and services.
• Open the store in the morning and close it at night.
• Assist during high-volume periods and support new employees.
• Know in-house products to provide recommendations.
• Assist with inventory tasks: restocking, counts, and discrepancies.
• Process cash transactions, open/close tills, and deposits.
• Operate scanners, cash registers, and other electronics.
• Follow age verification policies.
• Ensure prices and quantities are accurate and provide receipts.
• Process refunds and exchanges.
• Monitor sales floor to prevent theft and minimize loss.
• Keep store clean and maintain standards in all areas.
• Train new employees on procedures, product knowledge, and customer service.

Skills

Leadership experience

Flexible schedule

Math skills

Team player

Lifting up to 49 lbs

High school diploma

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Peoria, AZ.

This role is responsible for opening and closing the store and assisting in the absence of management, helping during peak hours and guiding new employees to deliver excellent customer service and drive sales. You will manage cash, operate scanners, protect security, assist with inventory, and maintain store cleanliness while training staff and ensuring accurate pricing and receipts.