Store Shift Lead - Elevate Customer Experience & Ops

Walgreens; Georgia; On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in United States is seeking a capable associate to help run daily store operations, open and close the store when management is not present, manage cash handling, and ensure the floor and stock room are ready for the business day. You will engage customers, answer questions, and model service best practices to deliver a distinctive Walgreens experience.

The role involves inventory control, pricing, and coordination with vendors and the pharmacy out window.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Experience with cash handling and basic store operations is a plus.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets, assists with products, and resolves issues to ensure a positive experience.
• Coaches team on customer service best practices to deliver exceptional service.
• Holds store keys to open/close without management; assists with vendor deliveries.
• Registers all sales, records scanning errors, price verifications, Voids.
• Reviews orders, returns, and reverse logistics.
• Develops displays, handles resets and promotions.
• Maintains inventory counts and pricing signage; ensures compliance with local regulations.
• Assist with bookkeeping, cash reports and ledgers as needed.
• Maintains store cleanliness and appearance; coordinates repairs as requested.
• Adheres to policy; communicates tasks when management absent.
• Attends training.

Skills

Leadership experience

Retail key holder

English fluency

Job description

Walgreens in United States is seeking a capable associate to help run daily store operations, open and close the store when management is not present, manage cash handling, and ensure the floor and stock room are ready for the business day. You will engage customers, answer questions, and model service best practices to deliver a distinctive Walgreens experience.

The role involves inventory control, pricing, and coordination with vendors and the pharmacy out window.