Store Shift Lead: Elevate Customer Experience & Ops

Walgreens; Delafield (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Wisconsin is seeking a staff member to open and close the store when management is not present, handling cash and ensuring floor readiness for business. The role involves processing returns, refunds, and stock movements while delivering a memorable customer experience.

You will greet customers, assist with products, and help maintain inventory, pricing, and displays. Prior retail leadership and English fluency are required, with potential for pharmacy licensing as needed.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Preference for knowledge of store inventory control.
• Ability to obtain PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes returns, order voids, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services to ensure a positive experience.
• Is a liaison between management and team members by communicating tasks when management is absent.
• Reviews order exceptions and assists in reverse logistics, displays, pricing, and stock management.

Skills

Leadership

Customer service

Communication

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Job description

Walgreens in Wisconsin is seeking a staff member to open and close the store when management is not present, handling cash and ensuring floor readiness for business. The role involves processing returns, refunds, and stock movements while delivering a memorable customer experience.

You will greet customers, assist with products, and help maintain inventory, pricing, and displays. Prior retail leadership and English fluency are required, with potential for pharmacy licensing as needed.