Store Shift Lead: Customer Experience & Ops Coach

Walgreens Co.; Oak Creek (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Oak Creek, WI seeks a store associate to open and close the store when management is not present, handle cash and transactions, and ensure the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience and supporting backroom operations. Responsibilities include assisting with vendor deliveries, maintaining inventory accuracy, merchandising, and ensuring regulatory compliance for products.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and perform required system start-ups and cash handling.
• Handle returns, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Assist with and coach team members on vendor orders and backdoor deliveries.
• Register sales, track scanning errors, price verifications, and voids.
• Maintain inventory accuracy and assist with merchandising and pricing tasks.
• Assist with exterior and interior maintenance and stock rotation.

Skills

Leadership

Customer service

English fluency

Education

Pharmacy license / PTCB certification

Job description

Walgreens Co. in Oak Creek, WI seeks a store associate to open and close the store when management is not present, handle cash and transactions, and ensure the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience and supporting backroom operations. Responsibilities include assisting with vendor deliveries, maintaining inventory accuracy, merchandising, and ensuring regulatory compliance for products.