Store Shift Lead: Customer Experience & Ops

Walgreens Co.; Paterson (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a team member to help open and close the store in management's absence, manage cash and backroom operations, and assist customers with a friendly, service-oriented approach. The role emphasizes accurate transactions, inventory control, and proactive merchandising support.

Ideal candidates have prior supervisory or key holder experience, are fluent in English, and can uphold Walgreens service standards while maintaining store appearance and compliance with policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and offering assistance with products and services; resolves issues to ensure a positive experience.
• Keeps store keys, assists with vendor deliveries and backdoor access, and supports stockroom operations.
• Maintains inventory accuracy and price signage; assists with displays, resets, and merchandising.

Skills

Leadership experience

English proficiency

Job description

Walgreens Co. is seeking a team member to help open and close the store in management's absence, manage cash and backroom operations, and assist customers with a friendly, service-oriented approach. The role emphasizes accurate transactions, inventory control, and proactive merchandising support.

Ideal candidates have prior supervisory or key holder experience, are fluent in English, and can uphold Walgreens service standards while maintaining store appearance and compliance with policies.