Store Shift Lead: Customer Experience & Ops

Walgreens; Newark (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Newark, NJ seeks an hourly team member to open and close the store in the absence of management, handle cash operations, and ensure floor and stock room readiness for the business day. You will greet customers, assist with products, resolve issues, and uphold service standards to deliver a distinctive experience.

The role includes inventory control, merchandising, cashier duties, compliance with policies, and collaboration with the team to maintain a clean, welcoming store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, manage cash systems and prep floor.
• Process returns, voids, refunds, cash drops, and provide change.
• Model and deliver a distinctive customer experience.
• Greet customers and assist with products and services to ensure a positive experience.
• Share customer service best practices with the team to improve service.
• Hold store keys and open/close without management.
• Assist and coach teammates with warehouse and vendor ordering and deliveries.
• Record sales on the cash register, including price verifications and voids.
• Assist with order exceptions and reverse logistics.
• Assist with merchandising displays and resets.
• Maintain accurate inventory counts and on-hand quantities.
• Ensure compliance with the outdate program.
• Perform pricing adjustments and signage for local regulations.
• Assist with cash reporting, ledgers, and bill payments.
• Maintain store cleanliness and coordinate repairs.
• Separate food items and rotate stock using FIFO.
• Maintain knowledge of store systems and equipment.
• Assist at pharmacy out window as requested.
• Ensure compliance with laws on alcohol and tobacco products.
• Bag checks of team members at shift end.
• Uphold company policies and respectful relationships.
• Complete special assignments as requested.
• Attend training and complete required PPLs.
• Communicate tasks to team in the absence of management and report issues.

Skills

Leadership experience

English proficiency

Job description

Walgreens in Newark, NJ seeks an hourly team member to open and close the store in the absence of management, handle cash operations, and ensure floor and stock room readiness for the business day. You will greet customers, assist with products, resolve issues, and uphold service standards to deliver a distinctive experience.

The role includes inventory control, merchandising, cashier duties, compliance with policies, and collaboration with the team to maintain a clean, welcoming store