Store Shift Lead: Customer Experience & Operations

Walgreens; Grand Rapids Charter Township (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens is seeking team members in Grand Rapids Charter Township to support store operations and customer service. The role involves opening/closing the store when management is absent, handling cash, processing returns, and ensuring the floor is ready for business hours.

You will assist customers, maintain pricing and signage, and help with vendor deliveries as needed. Attention to detail in cash handling and inventory, plus a commitment to a friendly, helpful customer experience, are

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and start-ups.
• Completes product returns, refunds, and cash drops; provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services; resolves issues for a positive experience.
• Maintains accuracy of cash registers, pricing, and displays; supports inventory counts and stockroom organization.

Skills

Customer service

English fluency

Cash handling

Leadership

Tools

POS system

Inventory management

Job description

Walgreens is seeking team members in Grand Rapids Charter Township to support store operations and customer service. The role involves opening/closing the store when management is absent, handling cash, processing returns, and ensuring the floor is ready for business hours.

You will assist customers, maintain pricing and signage, and help with vendor deliveries as needed. Attention to detail in cash handling and inventory, plus a commitment to a friendly, helpful customer experience, are