Store Shift Lead - Customer Experience & Ops

Walgreens; Fond du Lac (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Fond du Lac, WI is seeking a team member to support store operations and guest service. You will open and close the store when management is absent, process transactions, and ensure shelves and stock rooms are ready for the day.

You will engage customers, resolve questions, and model best practices for service while coordinating with the team on replenishment, training, and displays. The role emphasizes delivering a distinctive customer experience, careful cash handling, and

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling cash and starting systems.
• Completes product returns, order voids, refunds, and cash drops.
• Delivers a distinctive and delightful customer experience.
• Engages customers, greets and assists with products and services.
• Maintains inventory and pricing accuracy across departments.
• Supports backdoor deliveries and warehouse coordination.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Fond du Lac, WI is seeking a team member to support store operations and guest service. You will open and close the store when management is absent, process transactions, and ensure shelves and stock rooms are ready for the day.

You will engage customers, resolve questions, and model best practices for service while coordinating with the team on replenishment, training, and displays. The role emphasizes delivering a distinctive customer experience, careful cash handling, and