Store Shift Lead: Customer Experience & Ops

Walgreens; Flower Mound (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Flower Mound, TX, is seeking a Retail Key Holder to open and close the store in the absence of management, manage cash, and ensure readiness for business. You will assist with deliveries, returns, and pricing integrity while delivering a distinctive Walgreens customer experience.

You will greet customers, resolve questions, and model service best practices for the team, promoting a positive environment and compliant operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash and doors.
• Completes returns, refunds, cash drops, and ensures accurate pricing and inventory handling.
• Engages customers to provide a positive experience and supports team with customer service best practices.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Cash register operation

Job description

Walgreens in Flower Mound, TX, is seeking a Retail Key Holder to open and close the store in the absence of management, manage cash, and ensure readiness for business. You will assist with deliveries, returns, and pricing integrity while delivering a distinctive Walgreens customer experience.

You will greet customers, resolve questions, and model service best practices for the team, promoting a positive environment and compliant operations.