Store Shift Lead: Customer Experience & Ops

Walgreens; Brandon (MS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Brandon, MS seeks a capable leader to open and close the store in the absence of management, manage cash handling, and ensure readiness of floor and stock room for the business day. You will also handle back-door deliveries and assist with vendor orders and pricing tasks.

The role focuses on delivering a distinctive customer experience, handling returns and refunds, and maintaining accurate registers and inventory. English fluency is required, with 1 year leadership experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience.
• Keeps store keys and opens/closes without management as needed.
• Provides supervision to team members in warehouse/vendor ordering processes and price changes.
• Registers all sales accurately, tracks price verifications, and handles voide/price discrepancy processes.
• Assists with maintaining inventory accuracy and stock rotation.
• Ensures store signage and local regulatory compliance are upheld.
• Supports store with bookkeeping activities and general maintenance tasks.

Skills

Leadership

Customer service

Team coaching

Education

PTCB certification or pharmacy license

Job description

Walgreens in Brandon, MS seeks a capable leader to open and close the store in the absence of management, manage cash handling, and ensure readiness of floor and stock room for the business day. You will also handle back-door deliveries and assist with vendor orders and pricing tasks.

The role focuses on delivering a distinctive customer experience, handling returns and refunds, and maintaining accurate registers and inventory. English fluency is required, with 1 year leadership experience.