Store Shift Lead — Customer Experience & Operations Champion

Walgreens Co.; Springfield (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in the United States is seeking a capable team member to open and close the store in the absence of management, handling cash, backroom processes, and vendor deliveries as needed.

The role focuses on delivering exceptional customer experiences, engaging shoppers, and supporting operations from inventory to displays and pricing. Training and everyday communications are part of the duties, with a strong emphasis on English proficiency and compliance with policies.

Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and pricing; assists with store displays, pricing changes, and signage.

Job description

Walgreens Co. in the United States is seeking a capable team member to open and close the store in the absence of management, handling cash, backroom processes, and vendor deliveries as needed.

The role focuses on delivering exceptional customer experiences, engaging shoppers, and supporting operations from inventory to displays and pricing. Training and everyday communications are part of the duties, with a strong emphasis on English proficiency and compliance with policies.