Store Shift Lead - Customer Experience & Operations

Walgreens; West Milford (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in West Milford, NJ seeks a store associate with leadership experience to open/close when management is unavailable and to handle cash and basic store tasks. You will assist customers, manage returns, and support inventory, pricing, and displays to ensure a superior shopping experience.

The role emphasizes professional conduct, accuracy in cash handling, and collaboration with the management team to maintain store standards and service excellence.

Qualifications

• Minimum of 1 year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.
• Ability to operate store systems and perform basic cash handling.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring readiness for business day.
• Completes returns, refunds, voids, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets and assists with products and services, resolves issues for a positive experience.
• Assists with vendor deliveries, inventory counts, pricing changes, and displays.

Skills

Leadership experience

English fluency

Education

PTCB certification / pharmacy license

Tools

POS systems

Job description

Walgreens in West Milford, NJ seeks a store associate with leadership experience to open/close when management is unavailable and to handle cash and basic store tasks. You will assist customers, manage returns, and support inventory, pricing, and displays to ensure a superior shopping experience.

The role emphasizes professional conduct, accuracy in cash handling, and collaboration with the management team to maintain store standards and service excellence.