Store Shift Lead: Customer Experience & Operations

Walgreens; East Hampstead (NH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking team members in New Hampshire to open and close the store when management is not present, ensuring all systems are started, cash handling is secure, and the floor and stockroom are ready for business. The role includes assisting with deliveries, returns, refunds, and price changes while modeling an exceptional customer experience.

You will greet customers, answer questions, and proactively help shoppers while maintaining inventory accuracy, displays, and store cleanliness to

Qualifications

• One year of leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds and cash handling as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure positive experience.
• Maintains store and stockroom organization, accurate inventory, pricing signage, and displays.
• Assists with vendor deliveries, backdoor access, and basic bookkeeping tasks such as cash reports and ledger entries.

Skills

Leadership experience

Retail key holder

English proficiency

Education

PTCB certification or pharmacy license (state)

Job description

Walgreens is seeking team members in New Hampshire to open and close the store when management is not present, ensuring all systems are started, cash handling is secure, and the floor and stockroom are ready for business. The role includes assisting with deliveries, returns, refunds, and price changes while modeling an exceptional customer experience.

You will greet customers, answer questions, and proactively help shoppers while maintaining inventory accuracy, displays, and store cleanliness to