Store Shift Lead: Customer Experience & Operations

Walgreens; Mount Vernon (KY); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Kentucky seeks a Store Lead to open and close the store when management is absent, manage cash handling, and ensure the floor and stock room are ready for business. You will engage customers, resolve issues, and support inventory, pricing, and displays.

The role emphasizes leadership, teamwork, and delivering a distinctive customer experience in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring readiness for the business day.
• Complete returns, order voids, refunds, cash drops to the safe, and provide change to registers as requested.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues to ensure a positive experience.
• Assist with inventory, pricing signage, and displays; maintain accurate counts and stockroom organization.
• Assist with backroom and vendor deliveries, store cleanliness, and general maintenance.

Skills

Leadership experience

Retail experience

Customer service

English fluency

Education

PTCB certification or pharmacy license (state)

Job description

Walgreens Co. in Kentucky seeks a Store Lead to open and close the store when management is absent, manage cash handling, and ensure the floor and stock room are ready for business. You will engage customers, resolve issues, and support inventory, pricing, and displays.

The role emphasizes leadership, teamwork, and delivering a distinctive customer experience in a fast-paced retail environment.