Store Shift Lead — Customer Experience & Operations

Walgreens Co.; Las Vegas (NV); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a proactive team member to support store operations and customer experience in Las Vegas. The role involves opening/closing the store, cash handling, and ensuring readiness for business hours while coordinating with management in their absence.

You will engage customers, resolve issues, and model Walgreens service standards across the team. Strong English communication and basic regulatory knowledge are essential; a pharmacy license or PTCB certification is preferred.

Qualifications

• One year of leadership or supervisory experience in retail.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive experience, including interpersonal habits and Walgreens service traits.
• Handle store keys to open and close without management as necessary; support warehouse and vendor ordering process including opening backdoor for deliveries.
• Register all sales on assigned cash register including handling scanning errors, price verifications, and price changes; manage voids.
• Review order exceptions on release day; assist in reverse logistics (returns, etc.); support displays, resets, and merchandising revisions.
• Maintain accurate inventory counts across departments, stockroom, and overstock locations; ensure pricing signage is correct and local regulatory tasks are completed.
• Assist with bookkeeping activities, cash reports, ledgers, and bill payments as needed; support exterior and interior store maintenance.
• Support separation of food items and stock rotation using FIFO; ensure proper product placement and display standards.
• Have working knowledge of store systems and equipment; assist at Pharmacy out window as requested; ensure compliance with regulated products.

Skills

Leadership experience

Retail key holder

Customer service

Fluent English

Education

PTCB certification or Pharmacy license

Job description

Walgreens Co. is seeking a proactive team member to support store operations and customer experience in Las Vegas. The role involves opening/closing the store, cash handling, and ensuring readiness for business hours while coordinating with management in their absence.

You will engage customers, resolve issues, and model Walgreens service standards across the team. Strong English communication and basic regulatory knowledge are essential; a pharmacy license or PTCB certification is preferred.