Store Shift Lead - Customer Experience & Operations

Walgreens; Boonton (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Boonton, New Jersey is seeking a reliable Retail Key Holder to support daily operations. The role involves opening/closing the store when management is away, handling cash and back-door deliveries, and ensuring the sales floor and stockroom are prepared for business.

Responsibilities include processing returns, refunds, cash drops, and providing change at registers, while modeling exceptional customer service and assisting shoppers with product needs.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is absent, handling required systems start-ups and cash handling.
• Ensures floor and stock room are ready for the business day and opens back door for deliveries.
• Completes product returns, order voids, customer refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services; resolves issues to ensure satisfaction.
• Maintains store inventory accuracy and supports pricing, displays, and backroom organization.

Skills

Leadership

English proficiency

Education

PTCB certification or Pharmacy license

Job description

Walgreens in Boonton, New Jersey is seeking a reliable Retail Key Holder to support daily operations. The role involves opening/closing the store when management is away, handling cash and back-door deliveries, and ensuring the sales floor and stockroom are prepared for business.

Responsibilities include processing returns, refunds, cash drops, and providing change at registers, while modeling exceptional customer service and assisting shoppers with product needs.