Store Service Leader & Customer Experience Champion

Sprouts Farmers Market, Inc.; Mesquite (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Sick time plan

Vacation accrual plan

Career growth opportunities

15% discount on purchases

Flexible schedules

Employee Assistance Program (EAP)

401(K) Retirement savings plan with a

Company paid life insurance

Contests and appreciation events

Job summary

Sprouts Farmers Market, Inc. is seeking a Service Manager to drive customer satisfaction and lead the front-end team in a fast-paced, friendly environment.

You will oversee store operations in the absence of leadership and focus on sales, labor, and shrink management while developing a pipeline of qualified candidates. Responsibilities include scheduling, training, performance management, and maintaining high standards of service.

Qualifications

• Be at least 21 years of age.
• Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred.
• Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness.
• Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware.
• Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally.
• Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to 100 pounds.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally.
• Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant).
• Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks.

Responsibilities

• Lead front-end operations and oversee the store in the absence of the Store Manager and Assistant Store Manager.
• Drive store sales, team member recruitment, engagement and retention.
• Prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
• Communicate standards, expectations, policy changes, and product knowledge to the team members.
• Organize in-store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.
• Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals.
• Lead customer service surveys and portal and ensure compliance with company standards.
• Ensure billing, cash handling and records comply with legal and company policies.

Skills

Leadership

Customer service

Communication

Staff scheduling

Hiring

Training

Team development

Inventory management

Safety compliance

Microsoft Office

Education

High school diploma or equivalent

Degree in business management or related field preferred

Tools

None

Job description

Sprouts Farmers Market, Inc. is seeking a Service Manager to drive customer satisfaction and lead the front-end team in a fast-paced, friendly environment.

You will oversee store operations in the absence of leadership and focus on sales, labor, and shrink management while developing a pipeline of qualified candidates. Responsibilities include scheduling, training, performance management, and maintaining high standards of service.