Store Service Lead - Customer Focus & Shift Management

O'Reilly Auto Parts; Plainfield (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k from day one

Insurance: Medical, Dental, Vision

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership and bilingual candidates are encouraged to apply.

The position emphasizes leading the team to deliver excellent service to both retail and professional customers, supervising service programs, handling order processing and returns, and ensuring smooth store

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure execution of service programs.
• Assist with store opening/closing duties and day-end procedures.
• Handle order processing, transfers, returns, and exchanges efficiently.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership and bilingual candidates are encouraged to apply.

The position emphasizes leading the team to deliver excellent service to both retail and professional customers, supervising service programs, handling order processing and returns, and ensuring smooth store