Store Service & Shift Lead – Customer Experience

O'Reilly Auto Enterprises, LLC; Burnet (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan

401k with employer contributions

Medical/Dental/Vision insurance from 1

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and team in sales, customer service, and store operations. The role may assume shift leadership in the absence of management.

Bilingual candidates are encouraged to apply and a comprehensive benefits package is offered. Responsibilities include leading customer service, processing orders and transfers, handling returns, and ensuring proper merchandising and security procedures.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Desired: Retail sales experience in auto parts.
• Knowledge of automotive systems and repair.
• ASE Certification is a plus.
• Fluency in multiple languages, Spanish highly desired.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure completion of service programs.
• Assist in store operations, clocking in/out per policy and maintaining schedule adherence.
• Perform shift management duties in absence of Store Manager or Assistant Manager.
• Ensure all transactions, returns, exchanges, and transfers are processed efficiently.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and team in sales, customer service, and store operations. The role may assume shift leadership in the absence of management.

Bilingual candidates are encouraged to apply and a comprehensive benefits package is offered. Responsibilities include leading customer service, processing orders and transfers, handling returns, and ensuring proper merchandising and security procedures.