Store Sales & Service Leader, Omni-Channel Impact

Michaels Stores; Frisco (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Michaels Companies Inc. in Frisco, TX is seeking a Sales Manager who leads a high‑performing selling culture across the store, driving strong sales results and an engaging customer experience.

This role oversees front-end and service operations, ensures brand standards and SOP compliance, and coaches the team to deliver exceptional customer service while hitting key KPIs. Nights, weekends and early mornings are required in a fast-paced retail setting.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach store teams to deliver selling behaviors and customer experience.
• Oversee front-end and service operations, ensuring SOPs and brand standards.
• Drive KPIs through customer-focused coaching and daily execution.
• Provide MOD coverage, support omni-channel order fulfillment and loyalty programs.
• Train staff in POS and Self-Checkout usage and loss prevention practices.

Skills

Retail leadership

Job description

The Michaels Companies Inc. in Frisco, TX is seeking a Sales Manager who leads a high‑performing selling culture across the store, driving strong sales results and an engaging customer experience.

This role oversees front-end and service operations, ensures brand standards and SOP compliance, and coaches the team to deliver exceptional customer service while hitting key KPIs. Nights, weekends and early mornings are required in a fast-paced retail setting.