Store Sales & Operations Leader

The UPS Store #0318, #6132, #5901; Santa Rosa (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training on products and

Leadership development opportunities

Career growth potential

Job summary

The UPS Store Santa Rosa in Santa Rosa, CA, is seeking a full-time Sales & Operations Manager to lead daily operations, drive sales, and ensure top-tier customer experiences. The role focuses on growing revenue, training and coaching staff, and maintaining store standards.

Prior UPS Store experience is not required, with comprehensive training provided. Responsibilities include achieving sales goals, optimizing profitability, upselling services, and building strong relationships with local

Qualifications

• Proven ability to meet sales goals and drive business growth.
• Strong leadership, communication, and organizational skills.
• Experience in managing a retail storefront and leading teams.

Responsibilities

• Take ownership of achieving and exceeding monthly and annual store sales goals.
• Develop and implement strategies to increase store revenue and profitability.
• Proactively identify opportunities to upsell and cross-sell products and services.
• Build strong relationships with local businesses to generate repeat customers and new business.
• Monitor sales performance and identify areas for improvement.
• Motivate and coach employees to consistently achieve sales targets.
• Oversee all aspects of daily store operations.
• Ensure the store operates efficiently, professionally, and profitably.
• Maintain high standards of customer service, cleanliness, organization, and presentation.
• Manage employee schedules, staffing needs, and daily workflow.
• Ensure compliance with company policies and procedures.
• Handle customer concerns and resolve issues professionally.

Skills

Sales leadership

Customer service

Retail management

Operations

Team leadership

Job description

The UPS Store Santa Rosa in Santa Rosa, CA, is seeking a full-time Sales & Operations Manager to lead daily operations, drive sales, and ensure top-tier customer experiences. The role focuses on growing revenue, training and coaching staff, and maintaining store standards.

Prior UPS Store experience is not required, with comprehensive training provided. Responsibilities include achieving sales goals, optimizing profitability, upselling services, and building strong relationships with local