Store Manager: Lead Teams, Optimize Ops, Grow Across Units

United Parcel Service, Inc.; Greenvale (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Structured management environment

High-performing network

Career advancement

Training and development

Competitive pay

Job summary

UPS Store Network is seeking a results-driven Store Manager to lead daily store operations at a high-performing UPS Store. You will manage shipping, printing, notary, and retail services while coaching a team to deliver exceptional customer experiences.

A dedicated support structure and clear KPIs guide daily activities and growth opportunities. You will drive upselling, monitor key metrics, and control costs while mentoring staff and shaping a positive, high-energy culture across the franchise

Qualifications

• Leadership experience in a fast-paced retail or service environment.
• Strong team-building and coaching abilities.
• Customer-service oriented with focus on experience.

Responsibilities

• Coach, train, and mentor team members to hit performance goals
• Build an accountable, engaged, high-energy culture
• Participate in hiring, onboarding, and ongoing coaching
• Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
• Maintain store standards, compliance, and cleanliness
• Execute daily workflows and ensure smooth store operations
• Drive upselling, engagement, and customer satisfaction
• Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
• Ensure every customer receives a premium UPS Store experience
• Analyze performance reports and implement improvements
• Control labor, supplies, inventory, and operational costs
• Set daily priorities and maintain strong store execution
• Retail management experience, hospitality/service leadership, or logistics background
• Strong communicators, coaches, and confident decision-makers
• KPI-driven and customer-focused

Skills

Leadership

Team development

Customer service

Operations management

Job description

UPS Store Network is seeking a results-driven Store Manager to lead daily store operations at a high-performing UPS Store. You will manage shipping, printing, notary, and retail services while coaching a team to deliver exceptional customer experiences.

A dedicated support structure and clear KPIs guide daily activities and growth opportunities. You will drive upselling, monitor key metrics, and control costs while mentoring staff and shaping a positive, high-energy culture across the franchise