Store Sales Manager – Elevate Customer Experience

Socket.dev; Greensboro (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

Michaels Companies, Inc. is seeking a store leadership role at the Greensboro-Wendover, NC location. You will assist in managing store operations, coaching the team, and upholding SOPs to ensure excellent customer experiences and sales performance.

The role emphasizes leadership, operational excellence, and omni-channel service, including POS accuracy, BOPIS, and loyalty programs. Night/weekend shifts and a busy retail environment are expected.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service mindset and ability to coach frontline associates.
• Ability to drive sales, uphold SOPs, and implement company programs.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance with laws and requirements.
• Ensure execution of store policies and standards, holding team accountable for conditions and results.
• Model and coach Customer Experience and ART of Selling to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions.
• Oversee Balloons, birthday parties, and in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention.
• Champion MCC/Extend services and protection plans for customers.
• Drive sales and omni-channel service including BOPIS and Same Day Delivery.
• Support Custom Framing operations and coordinate with the frame shop in select locations.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.
• Partner in maintaining Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer experience

Team coaching

Operational excellence

POS knowledge

Tools

POS systems

Job description

Michaels Companies, Inc. is seeking a store leadership role at the Greensboro-Wendover, NC location. You will assist in managing store operations, coaching the team, and upholding SOPs to ensure excellent customer experiences and sales performance.

The role emphasizes leadership, operational excellence, and omni-channel service, including POS accuracy, BOPIS, and loyalty programs. Night/weekend shifts and a busy retail environment are expected.