Store Sales Leader & Team Performance Coach

Victra - Verizon Authorized Retailer; Union City (TN); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, and Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Job summary

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store sales team and create outstanding customer experiences. You will coach and develop staff, drive sales goals, manage daily operations, and ensure a top-tier in-store environment that reflects our brand and solutions.

You thrive in a competitive, high-energy setting and are passionate about helping others grow.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Legally authorized to work in the United States.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Sales leadership

Customer service

Coaching/training

Team motivation

Communication

Education

High school diploma or GED

Job description

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store sales team and create outstanding customer experiences. You will coach and develop staff, drive sales goals, manage daily operations, and ensure a top-tier in-store environment that reflects our brand and solutions.

You thrive in a competitive, high-energy setting and are passionate about helping others grow.