Store Sales Leader: Elevate Customer Experience

Michaels Stores; Cedar Knolls (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Job summary

Michaels Stores in Cedar Knolls, NJ is seeking a Sales Manager to drive a high-performing selling culture and excellent customer experience. You will oversee front-end operations, coach staff, and ensure adherence to SOPs and company programs while supporting store KPIs.

The role emphasizes leadership, coaching, and operational excellence, with a strong focus on customer-focused selling and omni-channel service. Night/early shifts and weekend hours are typical.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOPs are followed.
• Coach team members on customer experience and selling behaviors to drive conversions.

Skills

Retail leadership

Customer service

Coaching

Job description

Michaels Stores in Cedar Knolls, NJ is seeking a Sales Manager to drive a high-performing selling culture and excellent customer experience. You will oversee front-end operations, coach staff, and ensure adherence to SOPs and company programs while supporting store KPIs.

The role emphasizes leadership, coaching, and operational excellence, with a strong focus on customer-focused selling and omni-channel service. Night/early shifts and weekend hours are typical.