Retail Sales & Customer Experience Leader

Michaels; Watchung (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Dental insurance

Employee discounts

Job summary

Michaels WATCHUNG, NJ is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will coach teams, supervise front-end and service operations, manage POS and Self-Checkout, support events and in-store programs, and ensure compliance with SOPs while aiming for key KPIs. This role also supports omni-channel services like BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive strong sales results and an engaging customer experience.
• Oversee front-end and service operations with consistent execution of SOPs.

Skills

Retail leadership

Customer coaching

Store operations

Job description

Michaels WATCHUNG, NJ is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will coach teams, supervise front-end and service operations, manage POS and Self-Checkout, support events and in-store programs, and ensure compliance with SOPs while aiming for key KPIs. This role also supports omni-channel services like BOPIS and Same Day Delivery.