Store Sales Leader - Customer-First, Results-Driven

AEO; Boston (MA); On-site; USD 32,000 - 41,000; Full time

Job summary

Todd Snyder is seeking a Sales Leader - TS to join The Superette team in Boston. You will partner with the Store Management Team to lead daily operations, drive a Customer First culture, and achieve store sales goals.

The role requires coaching, KPI focus, and brand-standard execution to optimize customer experiences. As a leader on duty, you will train and motivate associates, manage performance, and support loss prevention while ensuring the 5 S’s and merchandising standards are maintained.

Qualifications

• Minimum High School education or equivalent.
• Minimum 1–2 year retail experience or equivalent education.
• Team leader experience preferred.
• Flexible availability for store needs.
• Ability to receive feedback and take action when appropriate.
• Demonstrated business acumen.
• Demonstrated ability to communicate effectively with customers and store team.
• Demonstrated collaboration skills and ability to work well within a team.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to perform all Essential Job Functions.
• Proficient use of technology.

Responsibilities

• Perform the responsibilities of the Leader on Duty to lead a Customer First culture.
• Communicate clear expectations and hold team accountable to standards.
• Proactively seek personal development opportunities to elevate leadership.
• Partner with Store Management to drive KPI results and business opportunities.
• Set goals for sales and stock associates and coach to achieve them.
• Promote loyalty programs and inform customers about each program.
• Train, develop and coach the associate team to foster a Customer First culture.
• Motivate and recognize performance, and address issues promptly.
• Maintain brand standards per the 5 S’s: Size, Style, Stocked, Standard, Signed.
• Execute merchandising moves and maintain floor presentation.
• Oversee shipment processing and stockroom SOP, and ensure loss prevention compliance.
• Adhere to all company policies and procedures.

Skills

Leadership

Customer service

Communication

Teamwork

Time management

Adaptability

Decision making

Technology skills

Education

High School education or equivalent

Job description

Todd Snyder is seeking a Sales Leader - TS to join The Superette team in Boston. You will partner with the Store Management Team to lead daily operations, drive a Customer First culture, and achieve store sales goals.

The role requires coaching, KPI focus, and brand-standard execution to optimize customer experiences. As a leader on duty, you will train and motivate associates, manage performance, and support loss prevention while ensuring the 5 S’s and merchandising standards are maintained.