Store Sales Leader: Customer Experience & KPIs

Michaels; Phillipsburg (NJ); On-site; USD 23,000 - 31,000; Part time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Job summary

Michaels in Phillipsburg, NJ seeks a Retail Sales Manager for a part-time role in-store. You will lead front-end and service operations, coach staff on selling and customer experience, and help drive store KPIs with strong daily execution.

Responsibilities include POS usage, managing events, loyalty programs, and overseeing omni-channel services like BOPIS. The role requires 3+ years of retail leadership and offers hourly pay of $16.75–$22.60 with standard store benefits.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture and customer experience.
• Oversee front-end and service operations.
• Coach team and drive store KPIs.
• Provide MOD coverage and ensure SOPs are followed.
• Promote loyalty programs and omni-channel services.

Skills

Retail leadership

Customer experience

Coaching

Tools

POS systems

Self-Checkout

Job description

Michaels in Phillipsburg, NJ seeks a Retail Sales Manager for a part-time role in-store. You will lead front-end and service operations, coach staff on selling and customer experience, and help drive store KPIs with strong daily execution.

Responsibilities include POS usage, managing events, loyalty programs, and overseeing omni-channel services like BOPIS. The role requires 3+ years of retail leadership and offers hourly pay of $16.75–$22.60 with standard store benefits.