Store Sales Leader & Customer Experience Champion

michaels; Howell Township (NJ); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

employee discounts

access to partner discount programs

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager in Howell, NJ to lead a high‑performing selling culture and deliver strong sales and service results.

You will oversee front-end operations, SOP adherence, and brand standards while coaching teams for exceptional customer experiences. This role emphasizes leadership in daily operations, loyalty program enrollment, and omni‑channel fulfillment, including BOPIS and Same Day Delivery, with responsibilities across balloons, framing, and

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies, maintaining store conditions and results.
• Coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager in Howell, NJ to lead a high‑performing selling culture and deliver strong sales and service results.

You will oversee front-end operations, SOP adherence, and brand standards while coaching teams for exceptional customer experiences. This role emphasizes leadership in daily operations, loyalty program enrollment, and omni‑channel fulfillment, including BOPIS and Same Day Delivery, with responsibilities across balloons, framing, and